Excellent service, they tell you with pics what is wrong with your car and which repair needs to be done sooner than later. Nice teamwork, friendly atmosphere, and close to my house....
Great service! Good pricing! Conveniently located...treated well. Give these people a call. They're experienced and the work is well done.
I have been using Jem Grip Auto and Tire for two years now. For a fleet of vehicles. I have received nothing but exceptional service.
From start to finish these guys were fantastic to deal with. Very helpful and quick. They were able to work around my schedule and provide me with transportation from/to their shop when needed. Will definitely return with future car repairs when needed.
Quick, no hassle, fair priced service.Doug was able to squeeze me in right away, got my tired repaired and back on. Checked brakes and etc. Didn't upsell or pad the bill.This was an emergency visit, and they've earned a new satisfied customer.Would recommend!
those guys like Andy in the shop are very nice guys.help me a lot with fair service price.
The team was prompt, accomodating, and respectful. Highly recommended for any vehicle services!
I've taken my vehicles to Jem GRiP Auto Coquitlam a number of times now. They are fair with the prices and even saved me some dollars on the overall bill when some unexpected issues needed to be addressed. I've always felt treated well by Ian, Andy, and Doug, and I'm sure by the others that work there too, I just don't know all of their names. Great place to take your car for service!
Great guys! Friendly and helpful. Stopped by because I had an issue with the suspension on a small trailer. Had it fixed in a couple minutes and sent me on my way. Will be back!
The folks at Jem Grip Auto Tire are fair and honest. Always do their best to inform me on maintenance of my vehicles. At my last oil change they caught a repair and recommended I go to the vehicle manufacturer to see if my vehicle warranty covered the repairs! They are dependable and care about their customers.
They were able to fit us in pretty short notice before a road trip- made sure our vehicle was gonna be running safe and sound so we wouldn’t get stranded- got it done in a very timely matter where as a lot of places would take their time- will be going back for any further work
Grip auto is the go to place for me when I need something looked at or fixed. 10/10 would recommend
David S. U.
Great service, professional work and friendly faces!
Fair prices, they always send a report and confirm beforehand. I appreciate their transparency and clear communication.
Great place to get your vehicle serviced! we have used them on many occasions and they are very fair on their prices and very friendly and will take the time to explain whatever the problem is. Fantastic staff and excellent service.
I got my car serviced here on a recommendation after a car repair emergency and they were so quick and prompt with getting me safely back on the road. I cannot thank them enough for their speedy and quality customer service. It's no wonder they are so highly recommended. I will be taking my car back for other needs in the future.
Jo Ann M.
Wheel alignment helped my steering and makes my car drive alot more smoothly!
pejman m I.
I went there today for checking engine light. They are friendly and professional. I recommend!
I must admit I am not knowledgeable when it comes to the intricacies of a car. I leave that up to JEM. This is why I rely on the knowledgeable efficiency and honest upfront way the JEM team have been servicing my cars. I have been bringing my vehicles for the past many years to them. I do not live in close proximity any longer to their shop, but the trip is worth it for my peace of mind. The Management and Technicians are very helpful and patient to explain what needs to be done with no hidden surprises.The next time you need your vehicle worked on - give JEM a call. You will not be disappointed.
Tow Stories - J.
Brought car in for out of Province inspection. Staff were polite and honest - called me with updates regarding work and gave fair prices.
Dennis Singh M.
Though it took a bit longer than first expected, after repair of my car’s AC which had been blowing air that was warm, I was greeted with a gust of cold air when I switched on my car. What a difference!
I appreciate their honest and friendly service.
Knowledgable friendly staff
We brought in a truck from Saskatchewan that needed to be safety inspected and they staff was very good and gave us a very detailed report showing what was urgently needed and what was not. Got the windshield replaced and tires replaced. Very happy with their quality of work and professionalism. Definitely recommend them.
Friendly and professional. I wouldn't go anywhere else. All the staff work as a great team to make sure everything is done perfectly. They have helped me through some tough car choices to my new car . Pricing is reasonable and the products used match the needs the car without going overboard. They provided me with a courtesy car without any hesitation and explain in detail everything they have worked on. High recommend! Thanks Andy, Doug and all the team!
Dropped off a van..parking lot was full..
Been going to Jem GRiP for a few years now. Always do a good honest job. Thank you Andy, Iain and Jeff.
Absolute Home S.
Using these guys for years. Excellent Mechanics !
My tire unfortunately popped while I was driving, luckily it was right outside of Grip Auto and I was able to pull over and park outside of their establishment for the night. I called in the morning to let them know my car was there and they put together a quote for me for 4 new tires as I was planning on getting new ones soon anyways. When I got there Friday afternoon we went over the quote (Ian specifically spoke to me about the difference types of tires and found 4 of them within my $500 budget - his customer service is excellent) they mentioned it took a day to get the new tires in and because it was almost the long weekend they wouldnt have them in until Tuesday. I still had a popped tire and needed to get around, so they did whatever they could to make sure I was driving off their lot. They offered me multiple options (one of which was taking their courtesy car for the weekend) but we ended up taking my tires off my car and putting on spares that they had in the shop so that I could drive my own car! They didnt charge me to take the tires off/put back on and they didnt have to do this, I found them extremely helpful, informative & knowledgeable! They were amazed at how bad my tires were and I wish I would have went to them sooner. They saved my thanksgiving weekend and I am so excited to get my brand new tires tomorrow! :)Thanks Jem Grip Auto!
These guys are fantastic! Andy is the most accommodating, knowledgeable, friendly guy! These guys take care of our fleet like they would their own vehicles. They bend over backwards for you. I needed one of our vehicles back but didn't have anyone to go pick it up, Andy had it delivered with 30 minutes.Thanks you guys!
This was the second time I have used there service. They are very professional and friendly they go all out to get you the best deal for your budget. I will definitely recommend them to all of my friends.
Great service for a very reasonable price. I'm never letting anyone else touch my car AC!
I started going to Jem 7 years ago. They have been great! Honest. Reliable, can get us in quickly and do great work. They have saved us so much money over the years, something I never thought I’d say about a mechanic.When we take the cars in, even if it’s just for an oil change or switch tires over, they always check everything and let us know of potential problems or upcoming work and Ian is great at giving us options to save money.We took our car in because the brakes were squeaking and thought they needed to be replaced. Jem checked them, cleaned them and called us to let us know the brakes were still good, just dirty and didn’t charge us for the appointment. Which is one example of why we trust them.They are very friendly and go above and beyond what you would expect from your mechanic. we will never go anywhere else.As a woman, going to the mechanic can be a stressful time. Ian and the guys there have always made me feel comfortable and are super helpful with any little question or concern I have.
I’m always skeptical where I bring my vehicles and being a tow truck driver even more so when I recommend a place to my customers these guys are fantastic they fixed my old prized civic up and although it had some hiccups at first it runs like a champ now I always bring my cars here I wouldn't pick anywhere else and that will continue into the future thanks to Ian and the rest of the guys for all there hard work I’m sure I’ll see you again 👍
One of the few locally owned businesses that really care about serving the community. Honest service and good pricing made me recommend them to my kids and they went.
I made an appointment at Jem because a friend highly recommended them. I booked an oil change appointment and test drive so the service manager could hear and feel what my car was doing because I suspected a problem with the transmission. Unfortunately he said things didn't sound good and he'd need to do some research and get back to me. In the mean time I got a oil change, all the top ups, and he ever rotated my tired and fixed a burnt out reverse light free of charge. The whole bill ended up being less expensive than getting an oil change by one of the quick drive up places, plus I had piece of mind and he didn't try to sell me filter replacements etc. After the news on my car's possible transmission status, I did some research and so did he. He called later that day with info on replacement products, time for repair, etc, and I shared that due to my car's possible problem it might still be under warranty at Ford. He said as much as he's like my business (it'd be a ~$4000 bill) he advised that I take it into Ford so someone that specializes could take a look. It would be easy enough for him to say that sticking with Jem was best options, but he was honest and open, something rare considering I'm a woman in her 20's that doesn't know much about cars.In future, I'll recommend Jem to all my friends just as they were recommended to me.
Missile Kitten - Amanda Bayley (Missile K.
Fast, nice, helpful and amazing customer service!
Ian and Andy are great ! Wouldn’t think of taking our cars anywhere else. Great service !
Super fast turnaround. Very happy with the service- We'll be back
These guys are the best. They know their stuff and they are fast, thorough, and professional. Top marks!
Amazing service. If you are looking for true mechanics, honest and reasonable this is the place to go. Chris and his team did an exceptional job on my car. Thank you to all of you. 🙏🙏🙏
I've always been very nervous going into auto shops. My lack of knowledge has always left me feeling vulnerable and concerned that I'll be taken advantage of. The people at GRIP auto eased all of those worries. They were kind, transparent, honest, and friendly during the entire interaction. They explained what was happening with my car, and even showed me photos of what the problem looked like so I would have a better understanding of what was going on. I'm happy that I found them and I will absolutely be going back.
Friendly and trustworthy. Located right across from Ikea. I would recommend this place.
Great auto service. Price are reasonable.
Very impressed with the work these gentlemen do, highly appreciated and recommended!
Always great service, reasonable pricing. Staff is awesome. I highly recommend this place to all my friends and family
These guys are awesome, very up front about what's going on and always does a great and fast job. I wouldn't go anywhere else
Went in for a tire repair, they took the car in right away and had it fixed and out the door in 30 minutes. Staff are super friendly and the customer service is top notch.
Ian and the crew are so accommodating and really have a passion to get vehicles running safe. The have the highest quality of service and a great sense of community.
Have taken my vehicles here a few times now and the guys are professional and communicate well. Prices are reasonable (par for the course), and they are open on Saturdays which is a big bonus. I docked one star because I had some challenges with their online system which would have made my life a lot easier but created a bit more of a headache instead. The staff tried what they could to accommodate after that though so I was happy.
Excellent service and freindly staff. Got me back on the road in no time.
Great service. Their staff were very knowledgeable and friendly. They were able to accommodate me same day, for snow tires the day after a massive snow fall! I thoroughly enjoyed dealing with them, and will definitely be going back for any more work needed in the future.
Great shop. Guys working here have been in the business for many years and know what they are doing. They offer tire storage which is awesome. Will continue to take my vehicle there.
I had a nail in my tire and drove over to Grip Tire Coquitlam and was helped right away. I was worried they would not be able to repair it due to where the nail was but they said they would try and they did! It only took about 30 minutes and he even vacuumed out our car. I was pleased with the service and felt they were honest and upfront. The manager definitely takes pride in his work and it shows. Thanks guys!